Products
Are Imperial US watches water resistant?
Yes. Water resistance varies by model. Please refer to the product specifications for the exact water resistance rating before use.
What movement do your watches use?
Our watches are built using reliable, high-quality movements selected for their precision and durability. Movement specifications are listed on each product page.
What is included with my purchase?
Each watch includes a premium presentation box, cleaning cloth, warranty card, thank-you card, and any accessories included with your purchase.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times depend on your location and shipping method.
Do you ship internationally?
Yes. Imperial US ships worldwide. Shipping times and customs requirements vary by destination.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a tracking number by email whenever tracking is available.
Warranty
How long is the warranty?
Every Imperial US watch is backed by a 1-Year Limited Warranty covering manufacturing defects under normal use.
What does the warranty cover?
The warranty covers manufacturing defects in the movement and workmanship. It does not cover accidental damage, misuse, batteries, or normal wear and tear.
Returns & Exchanges
Can I return my order?
Yes. Eligible items may be returned within 14 days of delivery, provided they are unused and in their original packaging.
How long do refunds take?
Once your return has been inspected and approved, refunds are typically processed within 5–10 business days depending on your payment provider.
Can I exchange my watch?
Yes. Exchanges are available subject to product availability and our returns policy.